A response time you can commit to
You set first-response and resolution targets per priority. The clock runs on the ticket, and attainment shows up in reports rather than in an argument.
SLA policy
Enterprise
Support that holds up once nothing can be informal.
At ten people you can remember who is handling what. At a hundred you cannot. Every conversation gets an owner, a deadline, and a record.
SLA policy
ActivePriorityFirst responseResolution
Urgent15 minutes4 hours
High1 hour1 business day
Normal4 hours3 business days
Low1 business day5 business days
Example targets. You set your own per priority.
What's included
Roles, not trust
Each team gets the access it needs and nothing beyond it. Invites are token-based rather than shared passwords.
Instant session revocation
Remove someone and their session dies immediately, not whenever a token happens to expire.
Audit logs
A record of who changed what, so you can answer the question months later instead of guessing.
Routing that enforces ownership
Anything touching billing, security, or a named account lands with the person who owns it. First matching rule wins.
Deadlines per priority
First-response and resolution targets set per priority, with the clock visible on the ticket.
Manager-only reporting
Attainment, response times, and CSV export, scoped so the numbers are not open to the whole floor.
The details
The repetitive majority never reaches a person
Your AI agent answers the questions you have answered a thousand times. When it is not sure, it stops and hands the thread to a human with the history already loaded.
At volume
Readable references
Every ticket gets a reference you can quote in an email thread.
CSV export
Take the whole queue out for your own reporting.
Live customer context
Pull account details from your own backend, HMAC-signed.
Lockout-proof ownership
The owner can never be demoted, so a workspace can't be orphaned.
Security and review
What is in place today
- Encryption in transit, and credentials stored hashed
- Role-scoped access with token invites
- Instant session revocation when someone leaves
- Audit logs covering who changed what
- Regular backups with a documented recovery goal
- A responsible disclosure process
Going through a security review?
We would rather answer your questionnaire directly than point you at a badge. Send it over and you will get straight answers about what we do and do not have in place yet.
What Enterprise adds
On top of everything in Business. Pricing is worked out with you rather than published, because the seat count and the limits are the part that varies.
Custom seats and limits
Sized to your team rather than to a tier.
Priority support
Your tickets go to the front of our own queue.
Dedicated onboarding
We set up your rules and teams with you.
Custom support SLA
Your targets, agreed with us, in writing.
Ready to answer faster?
See why support teams choose Assistive to turn every customer conversation into a fast, trackable answer.