Free
$0$0
free forever
For solo founders answering their first customers.
- 2 seats
- Shared inbox and tickets
- Website chat widget
- Knowledge base
- Real-time updates
Pricing
Starter
$20$25/mo
billed annuallybilled monthly
For small teams that need order in the queue.
Everything in Free, plus
- 5 seats
- Teams with least-busy assignment
- Routing rules with dry runs
- Customer satisfaction surveys
- Kanban task board
- Help-center API
Growth
Most popular$52$65/mo
billed annuallybilled monthly
For teams that promise response times and keep them.
Everything in Starter, plus
- 15 seats
- SLA policies and overdue tracking
- Live customer context
- Reports with CSV export
- Audit trail
Enterprise
CustomCustom
annual billing
For teams that need custom limits and hands-on help.
Everything in Growth, plus
- Custom seats and limits
- Priority support
- Dedicated onboarding
- Custom support SLA
Assistive for early teams
50% off Starter or Growth for your first year.
Features
Free
Starter
Growth
Enterprise
Usage
Seats
2
5
15
Custom
Teams
1
3
Unlimited
Unlimited
Conversations
Unlimited
Unlimited
Unlimited
Unlimited
Inbox and tickets
Shared inbox
Included
Included
Included
Included
Trackable tickets with SLA timers
Included
Included
Included
Included
Internal notes
Included
Included
Included
Included
One-click escalation
Included
Included
Included
Included
Customer satisfaction surveys
Not included
Included
Included
Included
Real-time updates
Included
Included
Included
Included
Funnel stats
Not included
Included
Included
Included
Automation
Routing rules
Not included
Included
Included
Included
Dry-run previews
Not included
Included
Included
Included
Least-busy assignment
Not included
Included
Included
Included
SLA policies
Not included
Not included
Included
Included
Retroactive SLA recomputation
Not included
Not included
Included
Included
Website chat
Chat widget with your branding
Included
Included
Included
Included
Origin allow-list
Included
Included
Included
Included
Returning-visitor recognition
Included
Included
Included
Included
Verified identity tokens
Not included
Included
Included
Included
Public chat API
Not included
Not included
Included
Included
Customer context
Context sources
Not included
1
5
Custom
HMAC-signed lookups
Not included
Included
Included
Included
Per-ticket lookup history
Not included
Included
Included
Included
Knowledge base
Articles and categories
Included
Included
Included
Included
Internal-only articles
Included
Included
Included
Included
Quick notes
Included
Included
Included
Included
Help-center API
Not included
Included
Included
Included
Reports
Headline KPIs
Not included
Included
Included
Included
Per-agent and team leaderboards
Not included
Not included
Included
Included
Satisfaction average and per-agent breakdown
Not included
Not included
Included
Included
Period comparison
Not included
Not included
Included
Included
CSV export
Not included
Not included
Included
Included
Platform and security
Owner, admin, and agent roles
Included
Included
Included
Included
Instant session revocation
Included
Included
Included
Included
Secret API keys
Not included
Included
Included
Included
Audit trail
Not included
Not included
Included
Included
Deletion grace period
Included
Included
Included
Included
Priority support
Not included
Not included
Not included
Included
Dedicated onboarding
Not included
Not included
Not included
Included
Ready to answer faster?
See why support teams choose Assistive to turn every customer conversation into a fast, trackable answer.