The customer's whole job
Tap the link. Pick Bad, Ok, or Good. Maybe leave a comment. Done.
One tap
Customer satisfaction
Close the loop on every ticket.
Resolving a ticket raises a one-question survey, ready to send by email, SMS, or link in one click. One tap for the customer, and a number your team can watch move.
Your ShopTicket ASV-128
Hi Amara, how did we do?
BadOkGood
Add a comment (optional)
Send
Answers once. Link valid for two weeks.
What's included
One question
Bad, Ok, or Good, plus an optional comment. Every extra question costs responses, so there are none.
Raised on resolve
The moment an agent marks a ticket resolved, its survey exists. Nobody has to remember to make one.
Email, SMS, or link
Send it in one click, or copy the link and paste it wherever the conversation is already happening.
Asked exactly once
One survey per ticket, ever. A reopened and re-resolved ticket reuses the same survey instead of asking again.
No sign-in to answer
Customers see their first name, your business name, and the ticket reference, nothing else. One tap and done.
Scores in your reports
Team average and a per-agent breakdown next to response times, for owners and admins, with CSV export.
The details
Credited to the resolver
Ratings go to the agent who resolved the ticket. Not whoever happened to hold the assignment.
Per agent
Two-week link
The survey link stays valid for two weeks.
Single-use
Once answered, the link is spent.
Manager-only results
Owners and admins see the scores; agents don't.
CSV export
Satisfaction exports with the rest of your reports.
Ready to answer faster?
See why support teams choose Assistive to turn every customer conversation into a fast, trackable answer.