Tasks tie to tickets
Todo. In progress. Blocked. Done. Assignees and due dates, with every change landing live on the board.
Live board
Teams and tasks
Clear owners, from queue to done.
Role-based teams route the work, and a built-in kanban board tracks the follow-ups. Tied to tickets, invisible to customers.
Tasks · Ticket ASV-128
Todo
Confirm refund amount
KOFri
In progress
Chase the courier
AKFri
Update order notes
AKFri
Done
Reply to customer
AKFri
What's included
Roles that fit
Owner, Admin, and Agent, with token-based email invitations to bring people in.
Lockout-proof
The owner can never be demoted or removed, so a workspace can't be orphaned.
Instant revocation
Deactivating a member revokes their sessions immediately, not at next login.
Teams route work
Teams are routing targets and assignment pools, with rosters and member counts.
A kanban for follow-ups
Todo, in progress, blocked, and done, with drag-and-drop positioning.
The right emails
"You've been added" notes on team joins and emails on task assignment.
The details
Staff-only by design
Customers never see the board. And a task can never block its ticket from moving.
Internal
Instant revocation
Deactivation kills sessions immediately.
Lockout-proof
The owner can never be demoted or removed.
The right emails
Team joins and task assignments notify by email.
Reversible roles
Promote, demote, or reactivate as the team changes.
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