A chat widget that knows your customers.

Drop it on your site, keep your brand, and recognize visitors from the first message, whether they're anonymous or verified.

JED Events

Typically replies in minutes

Verified

Hi, it's Amara. Where's order #10428?

Welcome back, Amara! It shipped today.

Write a message…

What's included

Authenticated by public key and an origin allow-list. Your name, color, greeting, logo, and launcher text.

Anonymous visitors get a hashed browser token, so they're recognized when they come back.

Issue signed JWT identity tokens from your backend, and logged-in users chat as themselves.

When an anonymous visitor logs in, their history merges onto their real customer record automatically.

One tap hands the chat off to a ticket when handoff is enabled. Internal notes can never leak to the widget.

Public and secret widget keys rotate individually, with immediate effect.

Anonymous visitors get a hashed browser token. Logged-in customers carry signed JWTs. Log in mid-conversation and the history merges automatically.

Merged

Per widget and per organization. Abuse can't flood your inbox or your bill.

Double limited

Publishable keys and visitor tokens for custom apps.

Your key only answers on domains you list.

Public and secret keys rotate individually.

Internal notes can never reach the widget.

See why support teams choose Assistive to turn every customer conversation into a fast, trackable answer.